Terms of service
Terms & Conditions
Last Updated: August 18, 2026
Welcome to Clevora. These Terms & Conditions govern your use of our website and your purchase of products from our store.
By accessing or using our website, or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our products.
1. About Clevora
Clevora is an e-commerce store providing personal hygiene and everyday care products.
Website: https://bys-user-store-400548-cpwa3wmr.myshopify.com/
Contact Email: cameron@edinburgh.gi
Throughout these Terms & Conditions, "we", "us", "our", and "Clevora" refer to the Clevora store. "You" and "your" refer to the customer or website user.
2. Using Our Website
You agree to use our website only for lawful purposes and in a way that does not damage, disable, or interfere with the website or its services.
You must not attempt to gain unauthorized access to our website, its systems, or any information belonging to Clevora or its customers.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.
However, product colours, packaging, appearance, and specifications may occasionally vary slightly from images shown on the website.
Products should always be used in accordance with their provided instructions and intended purpose.
4. Hygiene & Product Safety
Some products sold by Clevora are intended for personal hygiene and care.
Customers are responsible for reading and following all product instructions, warnings, and usage recommendations before use.
Do not use a product in a way that is inconsistent with its intended purpose or supplied instructions.
Where applicable, customers should discontinue use if a product causes discomfort, irritation, or an unexpected reaction and seek appropriate professional advice where necessary.
Clevora's products are not intended to diagnose, treat, cure, or prevent medical conditions unless explicitly stated otherwise.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email. This confirmation does not necessarily guarantee that your order has been accepted if there is an issue with product availability, payment, pricing, or other circumstances.
We reserve the right to cancel or refuse an order where reasonably necessary, including where there is an obvious pricing or product information error.
If we cancel an order after payment has been received, we will provide an appropriate refund.
6. Prices & Payments
All product prices displayed on our website are shown at the time of purchase.
You are responsible for providing accurate payment and billing information when placing an order.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.
7. Shipping
Clevora currently ships to customers within the United Kingdom.
Our estimated delivery timeframe is:
5–15 business days
Delivery estimates are provided as a guide and are not guaranteed delivery dates. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, weather, customs procedures, or other unforeseen events.
Customers are responsible for providing accurate shipping information when placing an order.
8. Returns & Refunds
We offer a 30-day return period.
If you wish to request a return, please contact us at:
Returns must meet the applicable eligibility requirements.
Unless the product is defective, damaged, or otherwise covered by applicable consumer rights, the customer is responsible for the cost of return shipping.
Because Clevora sells hygiene and personal-care products, certain products may not be eligible for return where they have been opened or used for hygiene reasons, subject to applicable consumer law.
9. Damaged or Defective Products
If your order arrives damaged or you believe you have received a defective product, please contact us as soon as possible at cameron@edinburgh.gi.
To help us resolve the issue quickly, we may request photographs or other information showing the damage or defect.
Where a product is confirmed to be damaged or defective, we will provide an appropriate remedy, which may include a refund, subject to applicable consumer rights.
10. Refunds
Once an approved return has been received and inspected where necessary, we will process the applicable refund.
Refunds will generally be issued using the original payment method.
The time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.
Nothing in this section limits any mandatory refund or consumer rights that apply to you under applicable law.
11. Hygiene Products & Returns
For health and hygiene reasons, we may be unable to accept returns of certain personal hygiene products once they have been opened, used, or removed from their original hygienic packaging, where permitted by applicable law.
This does not affect your statutory rights where a product is faulty, defective, not as described, or otherwise fails to meet applicable legal requirements.
12. Intellectual Property
All content appearing on the Clevora website, including text, graphics, logos, product descriptions, images, designs, and other materials, is owned by or licensed to Clevora unless otherwise stated.
You may not reproduce, copy, distribute, modify, or commercially exploit our website content without prior written permission.
13. Third-Party Services
Our website may use third-party services, including payment providers, delivery companies, website providers, analytics services, and other technology providers.
These third parties may have their own terms and privacy policies. Clevora is not responsible for the independent policies or practices of third-party services.
14. Limitation of Liability
To the extent permitted by applicable law, Clevora will not be responsible for losses resulting from improper use of our products, failure to follow product instructions, unauthorized modifications, or use of products for purposes for which they were not designed.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including any liability that cannot legally be excluded under applicable consumer protection law.
15. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These circumstances may include natural disasters, severe weather, strikes, transportation disruptions, technical failures, government actions, or other unforeseen events.
Where such an event occurs, we will make reasonable efforts to minimize any resulting disruption.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be posted on this page with the relevant "Last Updated" date.
Your continued use of our website following any changes means that you accept the updated Terms & Conditions.
17. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
18. Governing Law
These Terms & Conditions are intended to be governed by the laws applicable to Clevora and the jurisdiction in which the business operates, subject to any mandatory consumer protection rights that apply to customers in the United Kingdom.
19. Contact Us
If you have any questions about these Terms & Conditions, your order, a return, or a product, please contact us:
Clevora
Email: cameron@edinburgh.gi
We aim to respond to customer enquiries as promptly as reasonably possible.
Clevora — Quality hygiene products for everyday life.