Return & Refund Policy

Last Updated: August 18, 2026

At Clevora, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, you may be eligible to return your order within our 30-day return window.

1. 30-Day Return Window

You have 30 days from the date your order is received to request a return.

To start a return, you must contact us before sending the product back.

2. How to Request a Return

To request a return, please use our contact form and provide the following information:

• Your full name

• Order number

• Email address used for the purchase

• Reason for the return

• Details about the product you wish to return

Our customer support team will review your request and provide instructions on how to proceed.

Contact: cameron@edinburgh.gi

Please do not send an item back before contacting us and receiving return instructions.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item is confirmed to be defective or damaged.

We recommend using a tracked shipping service when returning an item, as Clevora cannot be responsible for products that are lost or damaged while being returned.

4. Opened Products

We accept returns on opened products, provided they meet the applicable return requirements.

Products should be returned in reasonable condition and with all relevant accessories and components where possible.

Certain hygiene-related products may be subject to additional restrictions where required by applicable law.

5. Refunds

Once your returned item has been received and reviewed, we will determine whether it qualifies for a refund.

Approved refunds will be issued to the original payment method.

Please allow a minimum of 5 business days for the refund transaction to be processed after the return has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

If the product is confirmed to be defective or damaged, we will provide an appropriate refund in accordance with our policy and applicable consumer rights.

7. Incorrect or Incomplete Address

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, the customer may be responsible for any return or additional shipping costs.

Please carefully check your delivery information before completing your purchase.

8. Exchanges

At this time, Clevora primarily processes returns through refunds rather than direct product exchanges.

If you require a different product, you may return the original product where eligible and place a new order.

9. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact us through our contact form or email:

Clevora
Email: cameron@edinburgh.gi

We aim to make the return process as simple and straightforward as possible.

Clevora — Quality hygiene products you can shop with confidence.